Are you looking for a role that allows you to truly make an impact while enjoying strong benefits? The Customer Journey Specialist role offers a competitive salary between €30,000 and €40,000, alongside a permanent, full-time contract with substantial perks and wellbeing support.

This position rewards experience in contact centres while requiring strong analytical skills. You’ll be part of a supportive team that works collaboratively to keep customer experience at the forefront of every decision and action.

What Does a Customer Journey Specialist Do?

The job focuses on identifying and resolving issues across customer touchpoints, aiming to improve the customer journey end-to-end. You’ll analyse data, review complaint trends, and use insights to suggest or implement improvements. Collaboration is essential, as you’ll connect various departments to roll out changes that matter to both customers and staff.

Key Advantages

One major benefit is the chance to work with a company known for clear career progression and lots of development opportunities. In addition to a competitive salary, you’ll access perks like generous pension contributions, enhanced family leave, and comprehensive counselling support for your wellbeing.

Potential Downsides

While rewarding, this position isn’t for those looking for remote or hybrid work; the role requires your presence on site every day. You’ll also need to be comfortable with occasional ambiguity, as changes and improvements are ongoing and may lack clear structures at times.

Final Verdict

If you’re a driven professional seeking impact, clear development opportunities, and meaningful benefits, this Customer Journey Specialist role stands out. For those passionate about operational change and teamwork, it’s a strong step forward for your career.