Are you looking for a well-paid, flexible job opportunity that values your administrative skills? The Resolutions Administrator (Part-Time) role could be a great fit for you. With an hourly rate of £23, this contract-based role gives you a real work-life balance, with set hours each week and a focus on supporting a busy team environment. If you have experience with Microsoft Office, especially Excel, and enjoy keeping tasks organised, this position is worth considering.

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As a Resolutions Administrator, your main responsibility will be to support the Dispute Resolution and Complaints teams. You’ll handle sensitive paperwork, track resident complaints, and ensure everything is documented clearly and accurately.

Your role will include liaising with caseworkers to help investigations progress smoothly. Communication is key—you’ll check in with both contractors and residents to ensure everyone is informed and on the same page.

Keeping systems updated and preparing documentation, spreadsheets, and reports will be regular parts of your working week. Expect to meet deadlines to maintain strong service standards throughout.

The position offers office-based time for the initial training period, afterwards allowing more remote work to maintain flexibility. Overall, it’s a balanced role combining teamwork with independent tasks.

What Makes This Job a Plus?

This position pays above average for similar roles, making it financially attractive compared to standard part-time admin jobs.

It also offers predictability and allows planning around other commitments, whether that’s family, studies, or personal projects. The reduced time in the office after the initial onboarding ensures continuous flexibility.

Some Points of Caution

The job can be busy, so time management and organisational skills are crucial to keep up with deadlines.

It may involve handling challenging complaints—sometimes, these situations can be demanding and may test your patience or require diplomacy.

Verdict: Is This Job Worth Applying For?

If you’re organised, handle sensitive situations well, and want a flexible, well-paid contract, the Resolutions Administrator job might be perfect for you. It’s a smart fit for those seeking responsibility but with a manageable weekly commitment.