Role Overview

The Retail Customer Service Manager offers an hourly wage of £13, a 15-hour part-time rota, and the support of ongoing training. This position is based in a high-energy betting retail environment and involves being a keyholder, helping manage shop open and close duties, and ensuring strong customer interaction.

You will be working for a company that values teamwork, safety, and progression. Weekend shifts and bank holiday work may be expected, but you’ll always receive your rota in advance, helping you plan your schedule. This structure creates a healthy balance for your personal and professional life.

This role is ideal if you have a passion for sports or gaming and enjoy building rapport with people. It is well-suited for those who thrive in a dynamic retail setting with plenty of variety from day to day.

Main Responsibilities

Each day, you’ll deliver excellent customer service, encouraging safer gaming practices and helping customers understand betting options. You’ll operate tills, process wagers, and manage transactions precisely.

Your responsibilities also include troubleshooting customer concerns, problem-solving effectively, and demonstrating the use of shop betting terminals and products. As a keyholder, you may also be responsible for opening or closing the shop independently.

Working to clear daily targets and upholding strict shop standards is essential. You’ll need to be 18 or over and be able to stay motivated whether working alone or as part of the team. Communication skills are key in this customer-facing role.

This is a role that values a proactive approach and a professional attitude when handling potentially stressful situations, such as dissatisfied customers or busy event days.

Pros of the Job

The starting salary of £13 per hour exceeds many retail roles, offering a stable and competitive wage for part-time work.

Entain provides structured training and career development, giving you the opportunity to learn, grow, and potentially move into more senior roles. Employee benefits like a pension scheme, optional overtime, wellbeing support, and discounts help round out your compensation package.

Cons of the Job

The role can require working unsociable hours, such as weekends and late evenings, which can impact personal plans. Shifts may also vary, requiring adaptability in your daily schedule.

Customer service in betting retail can sometimes mean dealing with challenging clients or stressful rushes, so resilience and emotional control are valuable assets.

Verdict

For those who enjoy a lively retail setting and want flexible, well-paid part-time work, the Retail Customer Service Manager at Entain is a compelling option. The position offers training, advancement, and genuine teamwork, making it an engaging and supportive opportunity for customer-focused individuals.